# Account & Setup FAQs

## Getting Started & Account

### How do I sign up for SympleHost?
Go to the SympleHost signup page, enter your name, email, and password, accept the terms, and click **Sign Up**. You'll receive a verification email — click the link to activate your account. Then follow the onboarding steps to set up your profile and company details.
→ See: *Creating Your Account & Workspace*

### I didn't receive my verification email. What do I do?
Check your spam or junk folder first. If it's not there, go back to the verification screen and click **Resend** (there's a 60-second cooldown between sends). If the email address shown is wrong, click **Change email** to correct it.

### I forgot my password. How do I reset it?
Click **Forgot Password** on the login screen, enter your email address, and check your inbox for a reset link. Click the link to set a new password.

### Can I change my email address after signing up?
Go to **Settings → Profile** to update your email address. You may need to verify the new email before the change takes effect.

### How do I change my password?
Go to **Settings → Security** and follow the prompts to update your password.

### What is a workspace in SympleHost?
A workspace is your account — it's the shared space where you and your team manage listings, bookings, and guest communication. Every SympleHost account has one workspace, and you can invite team members to join it.

### Can I have multiple accounts or workspaces?
Each email address is tied to one SympleHost account. If you manage completely separate businesses, you'd need separate accounts with different email addresses.

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## Company Profile & Settings

### How do I change my currency?
Go to **Settings → General**, click **Edit**, and change your **Country**. The currency updates automatically based on the country you select. You can't set the currency independently — it's always tied to your country.

### My timezone is wrong — bookings show the wrong time. How do I fix it?
Go to **Settings → General**, click **Edit**, and update the **Timezone** dropdown. This affects how check-in times, check-out times, and notifications are displayed.

### How do I change the date format (DD/MM vs MM/DD)?
Go to **Settings → General → Regional Settings**. You can choose between MM/DD/YYYY, DD/MM/YYYY, or YYYY-MM-DD.

### How do I change my business name?
Go to **Settings → Company** to update your **Legal Name** or **Business Name**. The legal name is used on invoices; the business name is what your team sees in the workspace.

### How do I add my workspace logo?
Go to **Settings → General**, and in the **Workspace Branding** section click **Upload Logo**. Use a square image at least 256×256px (JPG or PNG, max 10MB). Changes save automatically.

### What does "Support Access" do in Settings?
When enabled, the SympleHost support team can view your account to help troubleshoot issues. When disabled, no one outside your team can access your data. You can toggle this on or off at any time in **Settings → General**.

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## Account & Security

### How do I enable two-factor authentication?
Check **Settings → Security** for available security options.

### Can someone on my team access my account without permission?
No. Only people you've invited can access your workspace, and their access is limited by the role you assign them. You control permissions in **Settings → Team Members**.

### How do I delete my account?
Contact SympleHost support to request account deletion. Make sure to cancel any active subscriptions and download any data you need before requesting deletion.