# Listings, Pricing & Multi-Unit FAQs ## Listings & Properties ### How do I add a new listing? Go to **Listings** and click **+ New Property**. If you already have Airbnb, use **Import** to pull in that listing first. Choose **Manual** only if you are starting from scratch or running a fully direct-booking business. Booking.com and other OTAs connect through Channel Manager after the property exists. → See: *Adding a Listing Manually* ### What's the difference between a standalone and multi-unit listing? A **standalone** listing is a single bookable property — like a whole house or one apartment. A **multi-unit** listing is a property with multiple bookable rooms or units underneath it — like a guesthouse with five bedrooms or a small hotel with different room types. → See: *Adding a Multi-Unit Listing Manually* ### I have a guesthouse with multiple rooms. Should I create separate listings for each room? No — create one **multi-unit listing** and add each room as a unit underneath it. This keeps everything organized and is required if you plan to connect to Booking.com. ### Can I import my listings from Airbnb? Yes. Go to **Listings → + New Property → Import**, select Airbnb, and authorize the connection. You'll be able to choose which listings to import. Your listing details, photos, and settings will transfer over. → See: *How to Import Listings from an OTA* ### Can I import my listings from Booking.com? Booking.com is connected through **Channel Manager**, not the Airbnb import flow. First make sure the property exists in SympleHost. Then open **Channel Manager**, choose **Booking.com**, approve **Channex.io** as the connectivity provider in the Booking.com Extranet, enter the Hotel ID, and map Booking.com rooms to the correct SympleHost listing or units. ### How do I edit a listing after creating it? Go to **Listings**, click on the listing you want to change, then click **Edit**. You can update the name, description, photos, amenities, house rules, and other details. ### How do I delete a listing? Open the listing and look for the delete option. If the listing has active bookings, you'll need to cancel or complete those bookings before you can delete it. ### How do I deactivate a listing without deleting it? Open the listing and toggle the **Active** switch off. This hides the listing from booking channels without removing it from your account. You can reactivate it at any time. ### How do I add or change photos on my listing? Open the listing, go to the images section, and drag-and-drop new photos or click to browse. The first photo is your **Primary** image (the main thumbnail). You can remove or reorder photos as needed. Supported formats: JPEG, PNG, WebP. Max 10MB per image. ### How do I set check-in and check-out times? These can be set at the property level when creating or editing a listing. The default is check-in at 3:00 PM and check-out at 11:00 AM. ### What amenities can I add to my listing? SympleHost provides a categorized list of amenities (Wi-Fi, parking, pool, kitchen, air conditioning, etc.). Select the ones that apply when creating or editing a listing. ### How do I add house rules to my listing? When creating or editing a listing, scroll to the **House Rules** section. Toggle on/off standard rules (Smoking, Pets, Parties, Children), and add any custom rules in the **Additional Rules** text area. --- ## Pricing ### How do I set my nightly rate? Go to **Listings → [Your Listing] → Price Settings** and set the **Base Nightly Rate**. This is the default rate used when no seasonal or custom pricing applies. → See: *How to Set Up Your Pricing & Rate Rules* ### Can I set different prices for weekdays and weekends? Yes. In your listing's **Price Settings**, you can configure separate weekday and weekend rates. ### How do I set seasonal pricing (e.g., higher rates in summer)? Create a **Rate Plan** with specific date ranges. Go to your listing's **Price Settings**, click **+ Add Rate Plan**, name it (e.g. "Summer"), set the date range and price. The seasonal rate will override the base rate during those dates. ### Can I charge extra for additional guests? Yes. In your listing's pricing settings, you can configure guest-count pricing — set a base price "up to X guests" and an extra charge per additional guest. ### What happens if two rate plans overlap the same dates? SympleHost prevents overlapping date ranges automatically. If you try to create a rate plan that conflicts with an existing one, you'll see an error. Adjust the dates to avoid the overlap. ### How do I set pricing for each room type in a multi-unit property? Each unit or room type has its own pricing. Go to the unit's **Pricing** tab (accessible from the Units list on your property page) and set the rate there. --- ## Multi-Unit Properties ### How do I add rooms or units to an existing multi-unit listing? Go to **Listings → [Your Listing] → Units** tab and click **+ Add Unit**. Fill in the unit name, number, capacity, bed configuration, and photos. → See: *Adding a Multi-Unit Listing Manually* ### Can I set different prices for different room types? Yes. Each unit has its own pricing. Go to the unit's **Pricing** tab to set its individual rate. ### Can I deactivate a single unit without deactivating the whole property? Yes. On the **Units** tab, each unit has its own **Active** toggle. Switch it off to take that unit out of rotation. ### How does Booking.com sync work with multi-unit listings? SympleHost maps each Booking.com room type to the correct SympleHost unit and rate plan. Open **Channel Manager**, choose **Booking.com**, complete the Channex.io pre-flight checks, then map rooms during the Booking.com connection flow. Availability, rates, and bookings sync through Channex.io after setup. ### My Booking.com sync failed. What should I check? The most common cause is missing **bed configuration** on one or more units. Open each unit and make sure specific bed types are selected (e.g. "1 Queen bed") — a generic bed count isn't enough for Booking.com.