# Adding a Listing Manually

## How to Add a New Listing

Use manual setup when you are starting from scratch, running a fully direct-booking business, or do not yet have a listing on an OTA. If you already have an Airbnb listing, use **Airbnb Import** instead so SympleHost can pull in the existing listing details faster.

1. Click **Listings** in the sidebar.

   You'll see your existing listings displayed as cards. In the top right, you'll find the **+ New Property** button.

![The Listings page showing existing property cards and the New Property button](/uploads/adding-a-listing-manually/01.png)

2. Click **+ New Property**.

3. Select **Manual** to create from scratch.

   You may also see **Airbnb Import** depending on your account. Use Airbnb Import when the property is already live on Airbnb. Once the property exists in SympleHost, connect Booking.com, Expedia, Agoda, VRBO, and other supported OTAs through **Channel Manager**.

![The New Property screen showing Manual and Import from Airbnb setup options](/uploads/adding-a-listing-manually/02.png)

4. Fill in your **Property Details**:
   - **Property Name** — this is what guests will see
   - **Description** — a summary of your property (minimum 50 characters, up to 3,000)

![The Create Standalone Property form showing property name and description fields](/uploads/adding-a-listing-manually/03.png)

5. Add your **Location** — use the address search bar for auto-complete, or enter it manually. **Street Address**, **City**, and **Country** are required. **State/Province**, **Postal Code**, and **Neighborhood** are optional.

![The Location section showing address, street address, city, state, postal code, country, and neighborhood fields](/uploads/adding-a-listing-manually/04.png)

6. Set **Capacity**:
   - **Max Guests** — the maximum number of people allowed
   - **Bedrooms**, **Beds**, **Bathrooms** — all required fields

7. Upload **Property Images** — drag and drop your photos or click **browse files**. Supports JPEG, PNG, and WebP (up to 10MB per file).

![The Capacity and Property Images sections showing guest count fields and the image upload area](/uploads/adding-a-listing-manually/05.png)

8. Select **Amenities** — browse through categories like Bathroom, Bedroom and laundry, Entertainment, Family, Heating and cooling, Home safety, Internet and office, Kitchen and dining, and more. Expand each category to tick everything your property offers.

![The Amenities section showing expandable amenity categories](/uploads/adding-a-listing-manually/06.png)

9. Choose a **Cancellation Policy**:
   - **Use account default** — applies your account's default moderate cancellation policy
   - **Flexible** — full refund up to 24 hours before check-in
   - **Moderate** — full refund 5+ days before check-in, 50% refund 1–5 days before
   - **Strict** — full refund 60+ days before check-in, no refund after

10. Click **Save & Continue to Pricing** to set your rates, or click **Save as Draft** if you want to come back and finish later.

![The Policies section showing cancellation policy options and the Save and Continue to Pricing button](/uploads/adding-a-listing-manually/07.png)

You'll be taken to the pricing configuration page to set your nightly rates, seasonal pricing, and any fees or add-ons.

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## What to Check Before Connecting Channels

Before you connect Booking.com, Expedia, Agoda, VRBO, or other channels through Channel Manager, review:

- **Address and timezone** — these affect calendar and check-in information.
- **Capacity** — max guests, bedrooms, beds, and bathrooms should match what guests can actually book.
- **Photos and amenities** — these become guest-facing references for your team and AI workflows.
- **Cancellation policy** — make sure the policy matches how you want direct bookings handled.
- **Standard rate** — set a realistic base rate before opening availability.

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## Troubleshooting

### I don't see the "+ New Property" button
The **+ New Property** button is only visible to roles that can manage listings — typically **Account Owner**, **Account Admin**, or **Account Manager**. If your role is **Booking Coordinator** or **Staff**, ask your account owner to update your role under **Settings** → **Team Members**.

### Address search isn't working
Switch to manual entry — fill in the **Street Address**, **City**, and **Country** fields directly instead of using the search bar.

### My images won't upload
Check that each file is under 10MB and in JPEG, PNG, or WebP format. GIF files are not supported for property images.

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## Related Articles

- [How to Set Up Your Pricing & Rate Rules](/platform-guides/set-up-pricing-and-rate-rules/)
- [How to Import or Connect Listings from an OTA](/getting-started/import-listings-from-ota/)
- [How to Manage Bookings & Your Calendar](/platform-guides/manage-bookings-and-calendar/)