# Setting Up a Guesthouse or Boutique Hotel with Several Rooms ## Who This Is For Use this guide if you run a **guesthouse** or **boutique hotel** that is **one standalone property with several identical rooms** — for example, a guesthouse with five rooms that are each rented separately under the same listing. You do not need to create a separate listing for every room. Create the property once as a **Standalone** listing and set **Number of units**. The SympleHost calendar then treats that number as your bookable inventory for each night. --- ## How Number of Units Works - **One property, one listing.** The property holds the shared details: name, address, description, photos, amenities, house rules, cancellation policy, and pricing. - **Number of units** tells SympleHost how many identical rooms or apartments are sold under this one listing. Each unit can take its own booking on the same night. - **The calendar handles availability.** Each booking or block uses one unit from that count. While at least one unit is still free, the date stays bookable. When every unit is booked or blocked, the date becomes unavailable. For example, if you set **Number of units** to **5** and three units are booked for 12 March, SympleHost still shows **2** units available for that night. --- ## Before You Start Make sure you have: - **Your company profile set up** — currency and timezone affect pricing and booking times. See [Setting Up Your Company Profile](/getting-started/setting-up-company-profile/). - **Your unit count** — how many identical rooms guests can book at this property (**Number of units**). - **Room capacity and bed setup** — maximum guests, bedrooms, beds, and bathrooms that match what one guest booking actually gets. - **Photos** — the property exterior, shared spaces, and the rooms guests will stay in. Supported formats: JPEG, PNG, or WebP, up to 10MB per image. --- ## Create a Standalone Property and Set Number of Units 1. Click **Listings** in the sidebar. 2. Click **+ New Property** and select **Manual**. ![The New Property screen with Manual selected to create a listing from scratch](/uploads/set-room-quantity-for-guesthouses-and-boutique-hotels/01-new-property-manual.png) 3. When asked **What type of property?**, choose **Standalone** (single property such as an apartment or house). Multi-unit property types are no longer used — guesthouses and boutique hotels with several identical rooms stay on one Standalone listing. ![Property type selection showing only the Standalone option](/uploads/set-room-quantity-for-guesthouses-and-boutique-hotels/02-property-type-standalone.png) 4. Fill in **Create Standalone Property**: name, description, and location. ![The Create Standalone Property form with property details and location fields](/uploads/set-room-quantity-for-guesthouses-and-boutique-hotels/03-create-standalone-property.png) 5. In **Capacity**, set Max Guests, Bedrooms, Beds, and Bathrooms for what a **single booking** includes. Then set **Number of units** — identical rooms or apartments sold under this one listing. Each unit can take its own booking on the same night. ![The Capacity section showing Number of units with helper text about identical rooms under one listing](/uploads/set-room-quantity-for-guesthouses-and-boutique-hotels/04-number-of-units.png) 6. Add photos, amenities, and a cancellation policy as described in [Adding a Listing Manually](/getting-started/adding-a-listing-manually/). 7. Click **Save & Continue to Pricing** and set your nightly rate. 💡 **Tip:** Set capacity for one room, not for the whole building. If each room sleeps two guests, enter two as the maximum guests even when **Number of units** is five. --- ## Check Availability on the Calendar Open **Calendars → Properties** and find the property. For listings with **Number of units** above one, the calendar can show: - an **xN** badge next to the property name (for example **x5**) - a **UNITS** badge with the total (for example **6 UNITS**) - expandable **Unit 1**, **Unit 2**, … lanes under the property - per-date availability such as **0/6**, **1/6**, or **2/6** ![Calendar showing unit lanes, xN badges, UNITS badges, and availability ratios like 0/6](/uploads/set-room-quantity-for-guesthouses-and-boutique-hotels/05-calendar-unit-lanes.png) From the calendar you can: - see how many units are still available on each night - block a specific number of units for maintenance or owner use - create direct reservations while units are still available - update nightly pricing and stay rules for the property See [How to Manage Bookings & Your Calendar](/platform-guides/manage-bookings-and-calendar/) for the full calendar guide. --- ## Connect Booking.com, Expedia, Agoda, or Trip.com Once the property is saved, priced, and has the correct **Number of units**: 1. Open **Listings → Channel Managers**. 2. Click **Connect OTA** and choose the channel. 3. Approve **Channex.io** as the connectivity provider in the OTA's extranet, then enter the OTA property ID in SympleHost. 4. Map the OTA room and rate plan to this SympleHost listing and its rate plan. 5. Complete sync and check the connection status. SympleHost then syncs availability, rates, restrictions, and reservations through Channex.io. The available unit count the OTA sees follows your SympleHost calendar. Channel-specific steps: - [How to Connect Booking.com to SympleHost](/getting-started/connect-booking-com/) - [How to Connect Expedia to SympleHost](/getting-started/connect-expedia/) - [How to Connect Agoda to SympleHost](/getting-started/connect-agoda/) - [How to Connect Trip.com to SympleHost](/getting-started/connect-trip-com/) ⚠️ **Important for Booking.com:** Booking.com requires specific bed types (for example "1 Queen bed"), not just a bed count. Fill in the bed setup on the listing before you connect. --- ## Troubleshooting ### An OTA shows the wrong number of available rooms Check **Number of units** on the listing. This is the total inventory the channel sees. Actual availability is managed by the calendar, so units that are already booked or blocked are subtracted automatically. ### A date is unavailable even though some units are free Check the calendar for blocks on that date, including blocks that came from a channel sync or a linked calendar. Also confirm **Number of units** on the listing is correct. ### Booking.com sync failed with "Missing bed configuration" Open the listing and make sure specific bed types are selected. A generic "2 beds" count isn't enough — Booking.com requires exact bed types. ### Booking.com says another provider is connected Open the Booking.com Extranet and change the connectivity provider to **Channex.io**. If another channel manager is still connected, disconnect it in Booking.com before retrying in SympleHost. --- ## Key Takeaways - A guesthouse or boutique hotel is **one Standalone property** in SympleHost - Set **Number of units** for identical rooms sold under that listing — do not create a listing for every room - The **calendar** shows unit lanes, **xN** / **UNITS** badges, and availability ratios for those listings - Set capacity and beds for **one room**, not the whole building - Create, price, and set **Number of units** first, then connect OTAs from Channel Manager --- ## Related Articles - [Adding a Listing Manually](/getting-started/adding-a-listing-manually/) - [How to Import or Connect Listings from an OTA](/getting-started/import-listings-from-ota/) - [How to Set Up Your Pricing & Rate Rules](/platform-guides/set-up-pricing-and-rate-rules/) - [How to Manage Bookings & Your Calendar](/platform-guides/manage-bookings-and-calendar/)