# Track Task Progress and Completions

Use **Operations → Tasks** to see what is active, what is overdue, and what has been completed. This is the daily control view for cleaners, maintenance, inspections, service follow-up, and operational handoffs.

![Operations Command Center showing task filters, active tasks, due dates, assignees, and team avatars](/screenshots/operations-owner-portal/operations-command-center.png)

## What to Check First

When you open the Tasks page, check in this order:

1. **Expired** tasks first.
2. Today's **Active** tasks.
3. Unassigned or overloaded team members.
4. Recently **Completed** tasks that need review.
5. **Reports** for flagged issues.

This keeps urgent operational problems visible before they affect a guest arrival.

## Use the Task Tabs

The task tabs separate work by status:

| Tab | What It Shows | When to Use It |
| --- | --- | --- |
| **Active** | Work still open and not completed. | Daily planning and team follow-up. |
| **Expired** | Work past its due date. | Urgent review before arrivals or deadlines. |
| **Completed** | Finished work. | Proof checks, manager review, and records. |

If something looks missing, clear filters first. The task may be hidden by date, status, assignee, or search filters.

## Search and Filter Tasks

Use filters when the list is busy.

Common filters include:

- task title
- property or listing
- assignee
- date
- status
- priority
- linked booking, customer, quote, or service

For same-day operations, combine the date filter with **Active** or **Expired**.

## Use List View and Map View

Use **List** view for most operational planning. It is best for checking due dates, priorities, task titles, and assignees.

Use **Map** view when location matters, such as:

- multiple villas across an area
- provider route planning
- same-day maintenance visits
- cleaners moving between properties

## Review Team Progress

The team panel helps managers understand workload at a glance.

Use it to check:

- who has open work
- who has completed work
- who may be overloaded
- which tasks are unassigned
- whether the team is on track for the day

If one person has too much open work, reassign tasks before they become expired.

## Open a Task Detail

Open a task to review:

- title and description
- assignee or provider
- priority
- due date and start time
- linked listing, booking, customer, quote, or service
- checklist progress
- notes and comments
- photos, videos, or other completion proof
- created and updated timestamps

If the task came from a job template, the checklist should be completed before the task is marked done.

## Mark a Task Complete

1. Open the task.
2. Review any checklist items.
3. Add required notes, photos, videos, or counts.
4. Flag any issues that need manager review.
5. Click **Mark Complete**.

Completed tasks remain available for records and reporting.

## Review Issues in Reports

Go to **Operations → Reports** when a completed checklist flags something that still needs attention.

Reports are useful for:

- damage found during cleaning
- missing towels, keys, or amenities
- failed inspection checks
- maintenance issues
- unexpected costs
- provider follow-up

The goal is to separate **task completed** from **nothing else needs action**. A cleaner may complete the turnover but still report a broken appliance that needs a follow-up task.

## Completion Review Checklist

Before considering a task fully closed, check:

- Was the right booking or listing linked?
- Did the assignee complete all required checklist items?
- Were required photos or videos uploaded?
- Were any issues flagged?
- Does a follow-up task need to be created?
- Did the work create an expense?
- Does an owner need to approve a cost?

## Troubleshooting

### I cannot see all tasks

Clear filters and check whether you are viewing only your assigned tasks. Your role may also limit what you can see.

### A task is overdue but already handled

Open it and mark it complete, or update the due date if the deadline changed and the work is still valid.

### A completed task still has an issue

Review the linked report in **Operations → Reports** and create a follow-up task if someone needs to take action.

### A task has the wrong assignee

Open the task and reassign it if editing is available. If the task came from an automation, update the automation too so future tasks go to the right person.

### The map view is not useful

Use List view if tasks do not have property locations or if you are managing work by due date rather than geography.

## Related Articles

- [Operations Module Overview](/platform-guides/operations-module-overview/)
- [Create and Assign Tasks in Operations](/platform-guides/create-and-assign-tasks/)
- [Create Task Templates and Operational Checklists](/platform-guides/create-task-templates-and-checklists/)
- [Set Up Operations Automations and Task Reminders](/platform-guides/set-up-recurring-task-reminders/)
- [Manage Operations Expenses and Owner Approvals](/platform-guides/manage-operations-expenses-and-owner-approvals/)
- [Add Workforce Members and Share the Cleaner Portal](/platform-guides/add-workforce-members-and-share-cleaner-portal/)