Adding a Multi-Unit Listing Manually

Updated April 14, 2026
ListingsMulti-unitBooking.comChannel Manager

What Is a Multi-Unit Listing?

A multi-unit listing is a single property that has more than one bookable space. Instead of creating a separate listing for every room in your guesthouse, you create one parent property and add individual units underneath it.

Think of it like a building directory: the building itself is the parent, and each apartment or room is a unit. Guests book specific units, but they all share the same address, amenities, and house rules.

Examples of multi-unit listings:

  • A guesthouse with five bedrooms, each rented separately
  • An apartment building where each flat has its own booking calendar
  • A hotel or lodge with different room categories (Standard, Deluxe, Suite)

When to Use Multi-Unit vs. Standalone

ScenarioWhat to Choose
One self-contained property (entire house, single apartment)Standalone
Multiple bookable rooms or units at one addressMulti-Unit
A hotel, hostel, or guesthouse with room typesMulti-Unit
You list on Booking.com and have more than one roomMulti-Unit (required — Booking.com expects a property → room type → room structure)

⚠️ Important for Booking.com hosts: Booking.com’s system is built around properties with room types. If your property has multiple units and you plan to connect Booking.com, you must use the multi-unit setup. A standalone listing won’t sync correctly.

Before You Start

Make sure you have:

  • Your company profile set up — currency and timezone should be correct, since they affect pricing and booking times. See: Setting Up Your Company Profile
  • A list of your units — how many you have, what bed setup each uses, and maximum guest capacity
  • Photos ready — both property-level photos (exterior, common areas) and unit-level photos (individual rooms). Supported formats: JPEG, PNG, or WebP, up to 10MB per image.

How to Create a Multi-Unit Listing

Step 1: Start a New Property

  1. Click Properties in the sidebar, then click Listings.
  2. Click + New Property in the top right.
  3. Select Manual.
  4. You’ll see two options: Standalone and Multi-Unit. Select Multi-Unit.

The property type selection screen showing Standalone and MultiUnit cards

Step 2: Fill In the Parent Property Details

The parent property represents the building or complex as a whole. All the units you add later will inherit its address and house rules.

  1. Enter a Property Name — this is the name guests see. For example, “Seaside Guesthouse” or “Maple Street Apartments”. (Minimum 3 characters.)

  2. Add a Description of the property overall — not individual rooms. Describe the building, the neighborhood, what makes it special. (Minimum 50 characters, up to 5,000.)

  3. Enter the Location:

    • Start typing in the Address field — it will autocomplete using Google Maps.
    • Once you select an address, the Street Address, City, Country, and Postal Code fields fill in automatically.
    • Your Timezone is also detected from the address. Double-check it’s correct.
    • Optionally add a Neighborhood name (e.g. “Old Town” or “Beachfront”).

The Property Details and Location section — Property Name, Description, Address autocomplete, and auto-populated location fields

  1. Upload Property Images — drag and drop or click to browse. These should be photos of the building exterior, common areas, lobby, pool, or surroundings. The first image you upload becomes the Primary photo (shown as the main thumbnail).

[Screenshot: The image upload area showing a grid of uploaded photos with the first one marked “Primary”]

💡 Tip: You’ll add room-specific photos later when you create each unit. Keep property-level photos focused on shared spaces.

  1. Select Amenities that apply to the entire property — things like Wi-Fi, parking, swimming pool, or reception desk.

  2. Set your House Rules:

    • Toggle on or off: Smoking Allowed, Pets Allowed, Parties Allowed, Suitable for Children
    • Add any Additional Rules in the text area (e.g. “Quiet hours after 10pm”)

  3. Choose a Cancellation Policy — either inherit your account default or select a specific policy.

  4. Set your Check-in Time (default: 3:00 PM) and Check-out Time (default: 11:00 AM).

  5. Click Save and Continue.

The Policies section with cancellation policy options and the "Save & Continue to Units" button at the bottom

Step 3: Add Your Units

After saving the parent property, you’ll land on the property detail page. Click the Units tab to start adding individual bookable units.

  1. Click + Add Unit.
  2. Fill in the unit details:
FieldWhat to EnterExample
Unit NameA descriptive name for this unit”Deluxe Double Room” or “Studio A”
Unit NumberThe room or unit number”101”, “A”, “Ground Floor”
QuantityHow many identical units of this type exist (default: 1)5 (if you have five identical standard rooms)
DescriptionWhat makes this unit unique (optional)“Corner room with sea view and private balcony”

  1. Set the Guest Capacity using the +/- buttons:

    • Max Adults (minimum 1, up to 20)
    • Max Children (0–10)
    • Max Infants (0–5)

  2. Set the Bedroom Details:

    • Bedrooms (0–10)
    • Bathrooms (0–10)

  3. Configure the Beds — this is especially important if you connect to Booking.com:

    • Select a Bed Type from the dropdown: Single, Twin, Double, Queen, King, Super King, Bunk, Sofa, or Futon
    • Set the Count (e.g. x2 for two single beds)
    • Click + Add Bed if the unit has more than one type of bed (e.g. 1 Queen + 1 Sofa Bed)

[Screenshot: The Beds section showing a Queen bed (x1) and a Sofa bed (x1) with the ”+ Add Bed” button below]

⚠️ Important: If you plan to connect to Booking.com, bed configuration is required. Booking.com rejects listings that only have a generic bed count without specifying bed types. Always fill in the specific bed types for each unit.

  1. Upload Unit Images — photos of this specific room or unit. The first image becomes the unit’s primary photo.

  2. Click Save and Continue to set up pricing for this unit.

[Screenshot: The completed unit form showing the guest capacity steppers, bedroom details, and bed configuration]

Step 4: Set Pricing for Each Unit

After saving a unit, you’ll be taken to its Pricing page.

  1. Set the Base Nightly Rate for this unit.
  2. Optionally add seasonal pricing, length-of-stay discounts, or guest-count pricing.
  3. Click Save.

Repeat Steps 3 and 4 for each additional unit or room type. See How to Set Up Your Pricing & Rate Rules for the full pricing guide.

💡 Tip: If all your units are identical (e.g. five standard double rooms), create one unit with Quantity = 5 rather than creating five separate units. This saves time and keeps your setup clean.

Step 5: Review and Activate

  1. Go back to the property page and click the Units tab.

  2. Check that each unit has:

    • At least one photo
    • A complete bed configuration
    • A base nightly rate set
    • The Active toggle (the on/off switch next to each unit) switched on

  3. Each unit card shows its status at a glance: the nightly rate in green if pricing is set, or a gray “No pricing” label if it’s missing.

  4. Once everything looks good, make sure the parent property is also set to Active.

The property page (Bali Sage Villa) showing the Room Types section with individual unit cards, each with its own capacity, Active toggle, and Pricing button

Connecting to Booking.com

Once your multi-unit listing is saved and active:

  1. Go to Properties → [Your Property] and click the Channels tab.
  2. Click Connect Booking.com.
  3. Map each SympleHost unit to a Booking.com room type — Booking.com uses a specific list of room-type labels, so you’ll match yours to the closest option.
  4. Confirm the mapping and click Sync.

SympleHost pushes your units, availability, and rates to Booking.com. Bookings made on Booking.com flow back into SympleHost automatically.

💡 Tip: You need to save and activate the property before connecting Booking.com. Create the listing first, then connect the channel.

Troubleshooting

Booking.com sync failed with “Missing bed configuration”

Open each unit and make sure the Beds section has specific bed types selected (e.g. “1 Queen, 1 Sofa Bed”). A generic “2 beds” count isn’t enough — Booking.com requires exact bed types.

Booking.com shows the wrong number of available rooms

Check the Quantity value on each unit. This is the total inventory Booking.com sees. Actual availability is managed by the calendar — if some units are booked, the available count adjusts automatically.

I can’t see the Channels tab on my property

Make sure your property is saved as a Multi-Unit listing. If you created it as a Standalone, you may need to recreate it. The Channels tab only appears on properties that support channel connections.

A unit shows “No pricing” in the unit list

Click the Pricing icon (the dollar sign) next to the unit to go to its pricing page and set a base nightly rate. Units without pricing can’t be booked.

I want to delete a unit I added by mistake

Click the Delete icon (trash can) next to the unit. You’ll see a confirmation dialog — confirm to remove it. If the unit has existing bookings, contact support for help.

Key Takeaways

  • Multi-unit = one parent property with individual bookable units underneath
  • Use Quantity > 1 for identical units instead of creating duplicates
  • Bed configuration is mandatory for Booking.com — always specify exact bed types
  • Create and activate the property first, then connect Booking.com from the Channels tab
  • Each unit gets its own photos, capacity settings, and pricing
  • Adding a Listing Manually
  • How to Import Listings from an OTA (Airbnb, Booking.com)
  • How to Set Up Your Pricing & Rate Rules
  • Setting Up Your Company Profile