SympleHost Platform Guides
Step-by-step guides to help you master every feature in SympleHost.
Messaging & guest communication
6 guidesUsing Messages: the Unified Guest Inbox
Use Messages to search guest conversations, reply across connected channels, assign ownership, escalate issues, open guest context, and manage AI-assisted replies.
Get Started with Messages, AI, and Automation
Learn the first-time setup path for connected messaging channels, the unified inbox, Autopilot, Automated Messages, Scheduled Messages, and Concierge.
Connecting Messaging Integrations
Connect WhatsApp, Instagram, Facebook Messenger, LINE, and Gmail so guest conversations appear in SympleHost Messages.
Autopilot, Automated Messages, and Concierge: What Each One Does
Understand the difference between Autopilot settings, automated scheduled messages, and Concierge before turning on AI guest messaging.
Set Up Automated Messages
Create scheduled guest messages from your operating SOPs so confirmations, check-in instructions, checkout reminders, and review requests go out at the right time.
Set Up Concierge for Guest Questions
Teach Concierge your property knowledge, rules, brand voice, and escalation preferences so it can answer guest questions with the right context.
Listings & pricing
3 guidesHow to Set Up Your Pricing & Rate Rules
Configure your nightly rates, create rate plans for different seasons, and set guest-based pricing so your listings are priced correctly year-round.
Adding a MultiUnit Listing Manually
Set up a parent property with multiple room types or units, then prepare it for Booking.com mapping through Channel Manager.
How to Onboard a New Property in Under an Hour: A Step-by-Step Guide
A practical one-hour onboarding checklist for short-term rental hosts adding a new villa, apartment, or guesthouse to their management system.
Websites & direct booking
5 guidesCreate and Publish a Direct Booking Website
Build a branded website in SympleHost, choose the listings and services to show, select a subdomain, and publish when everything is ready.
Customize Website Branding and Content
Update your website business details, contact information, SEO, listings, services, template, colours, fonts, and domain settings.
Set Up Checkout Pages and Direct Booking Links
Use checkout pages to share direct booking links for properties and services, copy public links, and create short links for campaigns.
Embed Booking Widgets on Your Existing Website
Add SympleHost search or calendar widgets to an external website so guests can check availability and move into checkout.
Website Launch Checklist
Review the key settings before sending guests to your SympleHost website, checkout links, or embedded widgets.
Tasks & operations
7 guidesOperations Module Overview
Understand the Operations module: Tasks, Job Templates, Workforce, Automations, Reports, Expenses, and Providers.
Create and Assign Tasks from the Operations Command Center
Create manual operational tasks from the Command Center, assign them to a team member or external provider, attach templates, link related records, and track progress.
Create Task Templates and Operational Checklists
Build reusable job templates for turnovers, inspections, maintenance, restocking, and other repeatable operating procedures.
Set Up Operations Automations and Task Reminders
Use Operations automations to create repeat tasks from booking events or schedules, then use Task Reminders to notify staff before work is due or overdue.
Track Task Progress and Completions
Use Operations to monitor active, overdue, and completed tasks, review team progress, check completion proof, and follow up on reported issues.
Manage Operations Expenses and Owner Approvals
Record operational expenses, attach receipts, track approval status, and request owner approval for managed-property costs.
Add Workforce Members and Share the Cleaner Portal
Add cleaners or operations staff, mark them as workforce, generate their staff portal link, and track assigned task progress from Operations.
Bookings & reservations
4 guidesHow to Manage Bookings & Your Calendar
Use the SympleHost calendar to review availability, update prices, block dates, create direct reservations, and manage booking actions from one place.
How to Check Reservations in the Reservations Module
Use the Reservations module to search bookings, review guest details, check payment status, and open the full reservation timeline.
Creating a Reservation Manually
Create a direct or manual reservation from the calendar, review the calculated price, record payment, and find the booking afterward.
How to Add a Direct Booking
Add off-platform reservations into SympleHost so they block availability, keep payments clear, and appear in your calendar and reservations workflow.
Services
1 guidesQuotes & payments
2 guidesHow to Create and Manage Quotes
Create property or service quotes, apply discounts and add-ons, send branded proposals, and track quote status from draft to payment.
Managing Partial Payments and Deposits
Set up deposit rules for direct bookings so guests can pay part now, pay the balance later, and keep payment status clear on each reservation.