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SympleHost Platform Guides

Step-by-step guides to help you master every feature in SympleHost.

Messaging & guest communication

How to Use the Inbox to Communicate with Guests

View all guest conversations in one place, reply across channels, use AI-assisted responses, and keep your communication organized.

Connecting WhatsApp, Instagram & Facebook Messenger

Step-by-step walkthrough for connecting WhatsApp Business, Instagram, and Facebook Messenger to SympleHost — including every screen Meta shows during sign-in, OTP verification, and the permissions you'll be asked to grant.

Setting Up Autopilot — Automate Guest Messaging

Configure SympleHost's AI-powered Autopilot to handle common guest questions automatically, so you're not glued to your phone 24/7.

Bookings & reservations

How to Manage Bookings & Your Calendar

View all your reservations in one calendar, create manual bookings, and update reservation statuses as guests check in and out.

How to Add a Direct Booking

Add direct bookings (off-platform reservations from your website, repeat guests, or word-of-mouth) into SympleHost so they show up on your calendar alongside Airbnb and Booking.com reservations.

Creating a Reservation Manually

Learn how to create a booking by hand, understand the reservation statuses, and see how bookings appear on your calendar.

Listings & pricing

How to Set Up Your Pricing & Rate Rules

Configure your nightly rates, create rate plans for different seasons, and set guest-based pricing so your listings are priced correctly year-round.

Adding a Multi-Unit Listing Manually

Set up a property with multiple bookable rooms or units — like a guesthouse, small hotel, or apartment building — so each unit can be reserved separately.

Services

Creating & Managing Services

Offer experiences, tours, transfers, and other bookable services alongside your rental listings — with pricing, availability, and online booking.

Quotes & payments

How to Create and Manage Quotations

Learn how to create professional price proposals, send them to guests, track their status, and collect payments — all from within SympleHost.

Tasks & operations

How to Create & Assign Tasks to Your Team

Create cleaning, maintenance, or custom tasks, assign them to team members, and set due dates to keep your operations running smoothly.

How to Set Up Recurring Task Reminders

Automate repeat tasks like post-checkout cleanings or monthly inspections, and configure WhatsApp reminders so nothing falls through the cracks.

How to Track Task Progress & Completion

See what's done, what's overdue, and what's still in progress — filter by team member or date to stay on top of operations.