SympleHost Platform Guides
Step-by-step guides to help you master every feature in SympleHost.
Messaging & guest communication
7 guidesUnified Inbox for Guest Messages in SympleHost
Use SympleHost Messages as a unified guest inbox for WhatsApp, Instagram, Messenger, Gmail, OTA messages, AI replies, assignments, and escalations.
Get Started with Messages, AI, and Automation
Learn the first-time setup path for connected messaging channels, the unified inbox, Autopilot, Automated Messages, Scheduled Messages, and Concierge.
Connecting Messaging Integrations
Connect WhatsApp, Instagram, Facebook Messenger, LINE, and Gmail so guest conversations appear in SympleHost Messages.
Autopilot, Automated Messages, and Concierge: What Each One Does
Understand the difference between Autopilot settings, automated scheduled messages, and Concierge before turning on AI guest messaging.
Set Up Automated Messages
Create scheduled guest messages from your operating SOPs so confirmations, check-in instructions, checkout reminders, and review requests go out at the right time.
Set Up Concierge for Guest Questions
Teach Concierge your property knowledge, rules, brand voice, and escalation preferences so it can answer guest questions with the right context.
Why Airbnb Shows the Listing Owner's Name on Replies Sent from SympleHost
Airbnb shows messages sent from SympleHost under the account that owns the listing, not the co-host who wrote them. Learn why, and how to sign replies so guests know who is writing.
Listings & pricing
7 guidesHow to Set Up Your Pricing & Rate Rules
Configure your nightly rates, create rate plans for different seasons, and set guest-based pricing so your listings are priced correctly year-round.
Setting Up a Guesthouse or Boutique Hotel with Several Rooms
Create one standalone property, set Number of units for identical rooms under that listing, and let the SympleHost calendar manage that inventory across your channels.
How to Set Markups for All OTAs
Set and update the percentage markup for each OTA a listing is mapped to, from the Listing mapping tab in Channel Manager, and check the price preview before you save.
How to Onboard a New Property in Under an Hour: A Step-by-Step Guide
A practical one-hour onboarding checklist for short-term rental hosts adding a new villa, apartment, or guesthouse to their management system.
How to Check a Listing's Settings for Each OTA
See a listing's booking window, sync switch, markup, and minimum and maximum nights for each OTA in Channel Manager, and open the per-OTA Settings panel to check price settings.
How to Manage Airbnb-Specific Discounts
Discounts and promotions you set inside Airbnb, such as the Top-rated guests discount, are not affected by SympleHost. Keep managing them in Airbnb and check the final guest price.
How to Set Up Fees and Taxes for Direct Bookings
Use the Fees & taxes library to start from your country's tax presets, manage fees and taxes, choose a tax treatment, and apply taxes to existing direct reservations.
Websites & direct booking
5 guidesCreate and Publish a Direct Booking Website
Build a branded website in SympleHost, choose the listings and services to show, select a subdomain, and publish when everything is ready.
Customize Website Branding and Content
Update your website business details, contact information, SEO, listings, services, template, colours, fonts, and domain settings.
Set Up Checkout Pages and Direct Booking Links
Use checkout pages to share direct booking links for properties and services, copy public links, and create short links for campaigns.
Embed Booking Widgets on Your Existing Website
Add SympleHost search or calendar widgets to an external website so guests can check availability and move into checkout.
Website Launch Checklist
Review the key settings before sending guests to your SympleHost website, checkout links, or embedded widgets.
Quotes & payments
2 guidesHow to Create and Manage Quotes
Create property or service quotes, apply discounts and add-ons, send branded proposals, and track quote status from draft to payment.
Managing Partial Payments and Deposits
Set up deposit rules for direct bookings so guests can pay part now, pay the balance later, and keep payment status clear on each reservation.
Property management
1 guidesFAQs
6 guidesGuest Messaging, Unified Inbox, Autopilot and Concierge FAQs
Answers to common questions about SympleHost guest messaging, unified inbox channels, WhatsApp replies, Autopilot, Concierge, translation, and escalation.
Account & Setup FAQs
Signing up, login issues, profile and company settings, and account security — the questions hosts ask most when getting started.
Listings, Pricing & Number of Units FAQs
How to add, edit, and price your listings — plus how to set Number of units for a guesthouse or boutique hotel.
Bookings & Calendar FAQs
Creating bookings, confirming or cancelling reservations, understanding statuses, and managing your calendar across properties.
Team, Operations, Payments & Websites FAQs
Team roles and permissions, tasks and automations, Stripe payments, direct booking websites, quotes, customers, and notifications.
Integrations, Channels, Reviews & Troubleshooting FAQs
Connecting Airbnb and Booking.com, managing reviews, and common troubleshooting — empty dashboards, missing menu items, sync issues, and more.
Bookings & reservations
6 guidesHow to Manage Bookings & Your Calendar
Use the SympleHost calendar to review availability, update prices, block dates, create direct reservations, and manage booking actions from one place.
How to Check Reservations in the Reservations Module
Use the Reservations module to search bookings, review guest details, check payment status, and open the full reservation timeline.
Creating a Reservation Manually
Create a direct or manual reservation from the calendar, review the calculated price, record payment, and find the booking afterward.
How to Add a Direct Booking
Add off-platform reservations into SympleHost so they block availability, keep payments clear, and appear in your calendar and reservations workflow.
How to Link Property Calendars
Link related SympleHost property calendars so bookings and blocked dates carry across the right listings without creating duplicate availability.
How to Get a Listing's iCal Link and Add It to Google Calendar
Generate and copy a listing's iCal export link from the Calendar sync tab in SympleHost, then add it to Google Calendar so you can see the listing's blocked dates there.
Services
1 guidesIntegrations
5 guidesHow to Integrate PriceLabs with SympleHost
Connect PriceLabs to SympleHost so your listings can sync pricing, availability, restrictions, reservations, blocks, and revenue-management settings between both systems.
Connect QID for Guest ID Verification
Connect QID with SympleHost so guests can complete web check-in and ID verification using the correct national and international guest templates.
Connect Xero for Accounting Sync
Connect Xero with SympleHost, map your accounting categories, and sync invoices, payments, expenses, deposits, and owner payouts into Xero.
SympleHost + Beyond Pricing: Revenue Management Integration
A coming-soon integration for hosts who want to connect Beyond Pricing revenue management workflows with SympleHost calendars, bookings, and operations.
Set Up Webhooks for Real-Time SympleHost Events
Create a secure webhook endpoint in SympleHost, choose reservation, message, availability, and pricing events, verify signed deliveries, and troubleshoot failures.
Tasks & operations
7 guidesOperations Module Overview
Understand the Operations module: Tasks, Job Templates, Workforce, Automations, Reports, Expenses, and Providers.
Create and Assign Tasks from the Operations Command Center
Create manual operational tasks from the Command Center, assign them to a team member or external provider, attach templates, link related records, and track progress.
Create Task Templates and Operational Checklists
Create reusable job templates, copy a master checklist for each property, customize instructions, reorder sections, and carry the correct checklist into every task.
Set Up Operations Automations and Task Reminders
Use Operations automations to create repeat tasks from booking events or schedules, then use Task Reminders to notify staff before work is due or overdue.
Track Task Progress and Completions
Use Operations to monitor active, overdue, and completed tasks, review team progress, check completion proof, and follow up on reported issues.
Manage Operations Expenses and Owner Approvals
Record operational expenses, attach receipts, track approval status, and request owner approval for managed-property costs.
Add Workforce Members and Share the Cleaner Portal
Add cleaners or operations staff, mark them as workforce, generate their staff portal link, and track assigned task progress from Operations.
AI & API
2 guidesConnect SympleHost to Claude & Other AI Assistants (MCP)
Connect your SympleHost account to Claude (and any MCP-capable AI tool) so you can ask about your properties, bookings, and guests in plain language — and let your assistant draft replies, manage tasks, and update your calendar with your permission. Step-by-step setup for Claude on the web and Claude Desktop, what the assistant can see and do, and how your data stays safe.
SympleHost Partner API Reference
Learn what the SympleHost Partner API is for, which data it exposes, how authentication works, and where developers can open the full API reference.