SympleHost Platform Guides
Step-by-step guides to help you master every feature in SympleHost.
Messaging & guest communication
Using Messages: the unified guest inbox
Use the main Messages inbox to search, filter, assign, escalate, translate, and reply to guest conversations across WhatsApp, Instagram, Messenger, email, Airbnb, and Booking.com.
Connecting WhatsApp, Instagram & Facebook Messenger
Connect Meta messaging channels to SympleHost so guest conversations appear in Messages alongside email and supported OTA threads.
Setting Up Autopilot for Guest Messaging
Configure account-level Autopilot, response delay, and message automation rules so AI can suggest or send guest replies from the Messages inbox.
Bookings & reservations
How to Manage Bookings & Your Calendar
View all your reservations in one calendar, create manual bookings, and update reservation statuses as guests check in and out.
How to Add a Direct Booking
Add direct bookings (off-platform reservations from your website, repeat guests, or word-of-mouth) into SympleHost so they show up on your calendar alongside Airbnb and Booking.com reservations.
Creating a Reservation Manually
Learn how to create a booking by hand, understand the reservation statuses, and see how bookings appear on your calendar.
Listings & pricing
How to Set Up Your Pricing & Rate Rules
Configure your nightly rates, create rate plans for different seasons, and set guest-based pricing so your listings are priced correctly year-round.
Adding a Multi-Unit Listing Manually
Set up a property with multiple bookable rooms or units โ like a guesthouse, small hotel, or apartment building โ so each unit can be reserved separately.
How to Onboard a New Property in Under an Hour: A Step-by-Step Guide
A practical one-hour onboarding checklist for short-term rental hosts adding a new villa, apartment, or guesthouse to their management system.
Services
Quotes & payments
Tasks & operations
How to Create & Assign Tasks to Your Team
Create cleaning, maintenance, or custom tasks, assign them to team members, and set due dates to keep your operations running smoothly.
How to Set Up Recurring Task Reminders
Automate repeat tasks like post-checkout cleanings or monthly inspections, and configure WhatsApp reminders so nothing falls through the cracks.
How to Track Task Progress & Completion
See what's done, what's overdue, and what's still in progress โ filter by team member or date to stay on top of operations.