Listings & Properties
How do I add a new listing?
Go to Listings and click + New Property. If you already have Airbnb, use Import to pull in that listing first. Choose Manual only if you are starting from scratch or running a fully direct-booking business. Booking.com and other OTAs connect through Channel Manager after the property exists. → See: Adding a Listing Manually
I have a guesthouse or boutique hotel with several rooms. Should I create separate listings for each room?
No. Create the property once as a Standalone listing and set Number of units — identical rooms sold under that listing. The calendar handles that inventory, so each booking uses one unit and the date stays bookable until every unit is taken. → See: Setting Up a Guesthouse or Boutique Hotel with Several Rooms
Can I import my listings from Airbnb?
Yes. Go to Listings → + New Property → Import, select Airbnb, and authorize the connection. You’ll be able to choose which listings to import. Your listing details, photos, and settings will transfer over. → See: How to Import Listings from an OTA
Can I import my listings from Booking.com?
Booking.com is connected through Channel Manager, not the Airbnb import flow. First make sure the property exists in SympleHost. Then open Channel Manager, choose Booking.com, approve Channex.io as the connectivity provider in the Booking.com Extranet, enter the Hotel ID, and map Booking.com rooms to the correct SympleHost listing.
How do I edit a listing after creating it?
Go to Listings, click on the listing you want to change, then click Edit. You can update the name, description, photos, amenities, house rules, and other details.
How do I delete a listing?
Open the listing and look for the delete option. If the listing has active bookings, you’ll need to cancel or complete those bookings before you can delete it.
How do I deactivate a listing without deleting it?
Open the listing and toggle the Active switch off. This hides the listing from booking channels without removing it from your account. You can reactivate it at any time.
How do I add or change photos on my listing?
Open the listing, go to the images section, and drag-and-drop new photos or click to browse. The first photo is your Primary image (the main thumbnail). You can remove or reorder photos as needed. Supported formats: JPEG, PNG, WebP. Max 10MB per image.
How do I set check-in and check-out times?
These can be set at the property level when creating or editing a listing. The default is check-in at 3:00 PM and check-out at 11:00 AM.
What amenities can I add to my listing?
SympleHost provides a categorized list of amenities (Wi-Fi, parking, pool, kitchen, air conditioning, etc.). Select the ones that apply when creating or editing a listing.
How do I add house rules to my listing?
When creating or editing a listing, scroll to the House Rules section. Toggle on/off standard rules (Smoking, Pets, Parties, Children), and add any custom rules in the Additional Rules text area.
Pricing
How do I set my nightly rate?
Go to Listings → [Your Listing] → Price Settings and set the Base Nightly Rate. This is the default rate used when no seasonal or custom pricing applies. → See: How to Set Up Your Pricing & Rate Rules
Can I set different prices for weekdays and weekends?
Yes. In your listing’s Price Settings, you can configure separate weekday and weekend rates.
How do I set seasonal pricing (e.g., higher rates in summer)?
Create a Rate Plan with specific date ranges. Go to your listing’s Price Settings, click + Add Rate Plan, name it (e.g. “Summer”), set the date range and price. The seasonal rate will override the base rate during those dates.
Can I charge extra for additional guests?
Yes. In your listing’s pricing settings, you can configure guest-count pricing — set a base price “up to X guests” and an extra charge per additional guest.
What happens if two rate plans overlap the same dates?
SympleHost prevents overlapping date ranges automatically. If you try to create a rate plan that conflicts with an existing one, you’ll see an error. Adjust the dates to avoid the overlap.
Guesthouses & Boutique Hotels
How do I add more rooms to an existing guesthouse or boutique hotel listing?
Open the listing, click Edit, and increase Number of units. The calendar immediately uses the new total when it works out how many units are available each night. → See: Setting Up a Guesthouse or Boutique Hotel with Several Rooms
How do I take one room out of rotation for maintenance?
Open Calendars → Properties, select the dates, and use Block day to block one room. The other rooms stay bookable.
How does Booking.com sync work for a property with several rooms?
Map the Booking.com room and rate plan to your SympleHost listing during the Booking.com connection flow. Number of units on the listing is the inventory Booking.com sees, and the calendar adjusts the available count as rooms are booked or blocked. Availability, rates, and bookings sync through Channex.io after setup.
My Booking.com sync failed. What should I check?
The most common cause is missing bed configuration. Open the listing and make sure specific bed types are selected (e.g. “1 Queen bed”) — a generic bed count isn’t enough for Booking.com.