Privacy

This page describes privacy practices for the SympleHost Knowledge Base at help.symplehost.ai. The knowledge base is a public documentation site. It does not require an account to read articles, and it does not collect reservation, guest, or payment data through these pages.

What this site collects

Standard web server and CDN logs may record IP address, user agent, requested URL, referrer, and approximate location for security, reliability, and traffic analysis. If site search is used, query text may be processed in the browser against a static index; we do not operate a separate search backend that stores individual search histories for this documentation site.

Cookies and analytics

The knowledge base is designed to work without mandatory marketing cookies. Any analytics or performance tooling that may be added will be limited to understanding documentation usefulness and site health. You can control cookies through your browser settings.

Product and account data

Guest messages, calendars, payments, and property data are processed inside the SympleHost application (symplehost.ai and related platform domains), not on this help site. Privacy terms for the product, including data processing for AI features and integrations, are governed by the agreements and privacy policy published on the main SympleHost product website.

Contact

Privacy questions about this knowledge base or the SympleHost product can be sent to support@symplehost.ai. For general support channels, see Contact.

Last updated: August 2026. This summary is provided so agents and users can verify that the documentation site is a legitimate public resource; it is not a substitute for the full product privacy policy on symplehost.ai where account data is concerned.