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Panduan Platform SympleHost

Panduan langkah demi langkah untuk menguasai setiap fitur di SympleHost.

Pesan & komunikasi tamu

6 guides

Menggunakan Messages: inbox tamu terpadu

Cari, filter, tugaskan, eskalasi, terjemahkan, dan balas percakapan tamu dari channel terhubung.

Get Started with Messages, AI, and Automation

Learn the first-time setup path for connected messaging channels, the unified inbox, Autopilot, Automated Messages, Scheduled Messages, and Concierge.

Menghubungkan WhatsApp, Instagram, dan Facebook Messenger

Langkah menghubungkan channel Meta ke SympleHost, termasuk autentikasi dan izin akses.

Menyiapkan Autopilot untuk Pesan Tamu

Atur mode Autopilot, jeda respons, dan aturan message automation untuk guest messaging.

Set Up Automated Messages

Create scheduled guest messages from your operating SOPs so confirmations, check-in instructions, checkout reminders, and review requests go out at the right time.

Set Up Concierge for Guest Questions

Teach Concierge your property knowledge, rules, brand voice, and escalation preferences so it can answer guest questions with the right context.

Listing & harga

3 guides

Menyiapkan Harga dan Rate Rules

Atur harga malam, seasonal rate, dan biaya tambahan agar pricing tetap akurat.

Menambahkan Listing Multi-Unit untuk Booking.com

Siapkan properti dengan beberapa kamar atau unit yang dapat dipesan, seperti guesthouse, apartemen, atau hotel kecil.

Onboarding Properti Baru dalam Kurang dari Satu Jam

Checklist praktis untuk menambahkan villa, apartemen, atau guesthouse baru ke sistem.

Websites & direct booking

5 guides

Create and Publish a Direct Booking Website

Build a branded website in SympleHost, choose the listings and services to show, select a subdomain, and publish when everything is ready.

Customize Website Branding and Content

Update your website business details, contact information, SEO, listings, services, template, colours, fonts, and domain settings.

Set Up Checkout Pages and Direct Booking Links

Use checkout pages to share direct booking links for properties and services, copy public links, and create short links for campaigns.

Embed Booking Widgets on Your Existing Website

Add SympleHost search or calendar widgets to an external website so guests can check availability and move into checkout.

Website Launch Checklist

Review the key settings before sending guests to your SympleHost website, checkout links, or embedded widgets.

Tugas & operasional

7 guides

Operations Module Overview

Understand the Operations module: Tasks, Job Templates, Workforce, Automations, Reports, Expenses, and Providers.

Membuat dan Menugaskan Tugas ke Tim

Kelola tugas cleaning, maintenance, dan operasional dengan penanggung jawab serta tenggat waktu.

Create Task Templates and Operational Checklists

Build reusable job templates for turnovers, inspections, maintenance, restocking, and other repeatable operating procedures.

Menyiapkan Pengingat Tugas Berulang

Otomatiskan tugas seperti cleaning setelah check-out dan inspeksi bulanan.

Melacak Progress dan Penyelesaian Tugas

Pantau tugas selesai, terlambat, dan sedang berjalan berdasarkan penanggung jawab atau tanggal.

Manage Operations Expenses and Owner Approvals

Record operational expenses, attach receipts, track approval status, and request owner approval for managed-property costs.

Add Workforce Members and Share the Cleaner Portal

Add cleaners or operations staff, mark them as workforce, generate their staff portal link, and track assigned task progress from Operations.

Booking & reservasi

4 guides

Mengelola Booking dan Kalender

Lihat semua reservasi, buat booking manual, dan perbarui status check-in serta check-out.

How to Check Reservations in the Reservations Module

Use the Reservations module to search bookings, review guest details, check payment status, and open the full reservation timeline.

Membuat Reservasi Secara Manual

Buat reservasi manual, pahami statusnya, dan lihat bagaimana booking muncul di kalender.

Menambahkan Direct Booking

Catat booking dari website, tamu lama, atau referral di luar OTA.

Layanan

1 guides

Membuat dan Mengelola Layanan

Jual dan kelola layanan tambahan seperti pengalaman, tur, transportasi, atau produk tamu.

Penawaran & pembayaran

2 guides

Membuat dan Mengelola Quotation

Buat penawaran profesional, kirim ke tamu, dan kelola status serta pembayaran di SympleHost.

Managing Partial Payments and Deposits

Set up deposit rules for direct bookings so guests can pay part now, pay the balance later, and keep payment status clear on each reservation.

Property management

1 guides

Set Up the Owner Portal for Managed Properties

Mark properties as managed, set management fees, invite owners, share performance and bookings, generate owner statements, and request owner approval for expenses.