Product walkthroughs

Short, focused video tours of every section of SympleHost. Pick a topic, hit play, and follow along.

Overview

1 min

A quick tour of what SympleHost does and how the pieces fit together — start here if you're new to the platform.

Get a high-level view of the SympleHost workspace: where listings, calendar, messages, guide books, team ops, and reporting live, and how they connect.

Recording Flow

  1. Open the Overview dashboard and show the main sidebar.
  2. Point out the daily cards: unread messages, open tasks, check-ins, check-outs, reviews, and reservations.
  3. Explain that each module feeds into daily operations: bookings create work, messages support guests, and reports show performance.
  4. End by telling new users to follow the Getting Started path before deep-diving into each module.

1-Minute Voiceover

“This is the SympleHost Overview. Think of it as your daily command center. At the top, you can see what needs attention today: unread guest messages, open tasks, arrivals, departures, reviews, and new reservations. The sidebar takes you into the core modules: Calendar for availability and rates, Messages for guest communication, Reservations for booking details, Operations for tasks and checklists, Listings for properties and channels, Direct for quotes and websites, and Analytics for financial reporting. If you are new, start with account setup and listings first, then connect channels, payments, and messaging.”

Getting Started Path

56 sec

Follow the best first-24-hours sequence: account, workspace, listings, channels, payments, messaging, and operations.

Orient new users before they explore individual modules.

Recording Flow

  1. Start on the Getting Started page.
  2. Show the visual setup path.
  3. Open the key first articles: account, workspace, Airbnb import, payments, calendar, and messages.
  4. End with the idea that users should finish the first 24-hour path before optimizing advanced modules.

1-Minute Voiceover

“If you are new to SympleHost, start with the Getting Started path. The best sequence is simple: create your account, set up your workspace, then connect your first property. Most hosts connect Airbnb first, so use Airbnb Import to bring the listing into SympleHost, then add Booking.com, Expedia, Agoda, VRBO, and other OTAs through Channel Manager. Configure payments next, then check calendar, reservations, messages, and operations. Manual setup is mainly for direct-booking-only hosts. If you need to start with Booking.com, use Channel Manager and Channex. Follow this path first, then come back to the module videos when you are ready to improve each workflow.”

Listings

1 min

Create and manage properties, sync rates and availability, and keep every channel up to date from one place.

Walk through how to add a listing, configure rates and rules, and connect Airbnb and Booking.com through Channex so inventory stays in sync.

Recording Flow

  1. Open Listings and show the property list.
  2. Open one listing and scan details, photos, policies, units, pricing, and channel status.
  3. Explain Airbnb import as the recommended route for most hosts.
  4. Mention Booking.com setup through Channel Manager and Channex where relevant.

1-Minute Voiceover

“Listings is where your properties live in SympleHost. Each listing holds the information guests and channels rely on: property details, units, photos, amenities, policies, pricing, availability, and channel connections. For most hosts, the easiest starting point is importing from Airbnb, then connecting other channels after the listing is inside SympleHost. If you want to start with Booking.com, use Channel Manager and connect through Channex. Once the listing is set up properly, the rest of the platform becomes much easier: calendar, reservations, guest messages, guide books, and reports all depend on clean listing data.”

Calendar

1 min

See every booking across every channel, block dates, add manual reservations, and spot conflicts before they happen.

A tour of the unified calendar: filtering by listing, creating direct bookings, applying date blocks, and reading colour-coded statuses at a glance.

Recording Flow

  1. Open Calendar and show multi-property availability.
  2. Filter by property or date range.
  3. Demonstrate blocking dates, changing prices, and starting a reservation from the calendar.
  4. Mention drag-to-select multiple cells as an upcoming faster workflow.

1-Minute Voiceover

“The Calendar is where hosts manage availability, rates, blocks, and quick booking actions across properties. You can filter down to one listing, scan occupancy, spot gaps, and open reservations directly from the calendar. From here you can block dates, update prices, and start a manual reservation or direct booking workflow. It is also the fastest way to understand what is happening operationally: arrivals, departures, blocked periods, and channel reservations all sit in one view. Multi-cell selection is also being added to make bulk date updates faster.”

Video coming soon.

Reservations

1 min

Review bookings, guest details, payment status, source, stay dates, and operational follow-up in one place.

Use this demo to explain when to use the Reservations module instead of the Calendar.

Recording Flow

  1. Open Reservations and show the bookings list.
  2. Filter or search for a guest.
  3. Open a reservation and show guest details, source, dates, payment state, and status.
  4. Explain why confirming bookings matters for downstream automation.

1-Minute Voiceover

“Reservations is the detailed booking workspace. The Calendar is best for visual availability, but Reservations is where you check the full booking record: guest details, property, dates, source, payment status, and reservation status. This is also where teams can confirm whether a booking is ready for operational follow-up. If you have received payment, confirm the booking so the platform can treat it as active. If a booking is not confirmed, some downstream workflows, including automated guest messages, may not fire as expected.”

Messages

1 min

Use the main Messages inbox to search, filter, assign, escalate, translate, and reply to guest conversations across connected channels.

See how Messages works as the main guest inbox: search and filter conversations, open a guest thread, switch channels for the same guest, use the drawer for bookings and quotations, translate replies, create tasks, and escalate or assign conversations to teammates.

Recording Flow

  1. Open Messages and show filters, status tabs, channel badges, and conversation count.
  2. Open one guest conversation and show guest/reservation context.
  3. Point to Autopilot, Concierge, Message Automation, and Scheduled Messages.
  4. Explain the difference between planned messages and AI answers.

1-Minute Voiceover

“Messages is the shared guest inbox for SympleHost. It brings conversations from connected channels into one place, so your team can search, filter, reply, assign, and escalate without jumping between apps. The channel badge shows where the message came from, and the side panel gives guest, customer, property, and reservation context. For automation, there are two ideas to keep separate: Automated Messages are planned SOP messages like check-in instructions or review requests, while Concierge is the AI assistant that answers live guest questions using property data, notes, documents, rules, and past chats.”

Guide Books

1 min

Build beautiful per-property digital guides for check-in instructions, house rules, and local recommendations — share with a link.

Learn how to compose a guide book, add sections and images, attach it to a listing, and send guests a shareable URL that updates whenever you edit.

Recording Flow

  1. Open Guide Books and show the list.
  2. Open a guide and scan check-in, house rules, Wi-Fi, local recommendations, and images.
  3. Show the share/link concept.
  4. Explain why guide books reduce repeated guest questions.

1-Minute Voiceover

“Guide Books let you create a digital guest guide for each property. Add check-in instructions, Wi-Fi, parking, house rules, appliance notes, local recommendations, and images, then share the guide with guests through a link. The advantage is that your team keeps one source of truth. If something changes, update the guide once and the shared version stays current. Guide Books also help Concierge answer better, because clear property knowledge reduces repeat questions and keeps guest communication consistent.”

Operations

1 min

Coordinate cleaning, maintenance, checklists, expenses, owner approvals, and recurring operational work.

A walkthrough of Operations: creating tasks, using templates and turnover checklists, tracking completion, managing expenses, and routing owner approvals.

Recording Flow

  1. Open Operations and show active work.
  2. Create or open a task with checklist, assignee, due date, and attachments.
  3. Show templates/turnover checklists for repeatable cleaning and maintenance.
  4. Mention expenses and owner approvals for managed properties.

1-Minute Voiceover

“Operations is where day-to-day work gets tracked. Use it for cleaning, maintenance, inspections, guest issues, turnover checklists, expenses, and approvals. A task can have an assignee, due date, priority, checklist, notes, and attachments, so the team knows what done looks like. Templates help you repeat the same standard every time, especially for checkout cleaning or pre-arrival inspections. For managed properties, expenses and owner approvals give hosts a cleaner way to document work and keep owners informed.”

Video coming soon.

Direct Bookings and Quotes

1 min

Create direct reservations, build property or service quotes, send guest links, and convert confirmed enquiries.

Show how Direct supports hosts who want more control beyond OTA bookings.

Recording Flow

  1. Start from Calendar or Direct -> Quotes.
  2. Show creating a direct reservation or quote.
  3. Show guest/customer details, dates, pricing, services, and payment/confirmation flow.
  4. End with where the confirmed booking appears.

1-Minute Voiceover

“Direct Bookings and Quotes help hosts convert enquiries without relying only on OTAs. You can start from the Calendar to create a direct reservation, or use Quotes to build a property or service offer for a guest. Add the customer, dates, listing, pricing, fees, and any services, then send the quote or confirm the reservation once payment is received. Once confirmed, the booking connects back into Calendar, Reservations, Messages, Operations, and reporting, so the team can manage it like any other stay.”

Video coming soon.

Services

1 min

Create tours, transfers, add-ons, service schedules, provider availability, and booking options.

Use this demo for hosts who sell services alongside stays.

Recording Flow

  1. Open Services and show existing services.
  2. Open a service and show type, schedule, pricing, provider/team, and booking options.
  3. Mention tour types, multi-day services, calendar updates, and shift scheduling where relevant.
  4. Explain how services can support upsells and guest experience.

1-Minute Voiceover

“Services is where hosts manage extras beyond accommodation: tours, transfers, experiences, add-ons, cleaning, or other bookable services. Each service can have its own type, schedule, price, availability, provider, and booking rules. For experience operators, this can include tour options and multi-day services. For property managers, it can support operational services or guest upsells. The goal is to make services bookable, trackable, and connected to the guest journey instead of handled manually through messages and spreadsheets.”

Financial Report

1 min

See revenue, payouts, channel fees, and owner statements rolled up — month by month, property by property.

A walkthrough of the Financial Report: filtering by listing or period, reading the revenue breakdown by channel, and exporting owner statements ready to share.

Recording Flow

  1. Open Financial Reports.
  2. Filter by date range and property.
  3. Show revenue, fees, payouts, channel split, and owner statements.
  4. Explain when to use this for owner reporting and performance reviews.

1-Minute Voiceover

“Financial Reports help you understand performance across properties and channels. Filter by listing and date range to review revenue, payouts, fees, and booking source performance. For property managers, this is especially useful when preparing owner statements or explaining how a property performed over a month. The goal is to move reporting out of spreadsheets and into one place where reservations, channels, and financial summaries connect.”

Video coming soon.

Payments and Deposits

1 min

Set up Stripe, manage payment timing, collect partial payments, and track security deposits.

Explain the payment foundation for direct bookings and confirmations.

Recording Flow

  1. Open Settings -> Integrations or Payments.
  2. Show Stripe setup at a high level.
  3. Explain partial payment schedules and deposits.
  4. Connect the idea back to confirmed bookings and automated workflows.

1-Minute Voiceover

“Payments is a key setup step for hosts taking direct bookings. Connect Stripe first, then configure how guests pay: full payment, partial payment, or deposit collection depending on your rules. Partial payments let you collect part of the booking value first and the remaining balance later. Deposits help manage security or damage policies. Once payment is received, make sure the reservation is confirmed, because confirmed bookings are what your team and automated workflows should trust.”

Video coming soon.

Pricing and Rate Rules

1 min

Set base pricing, seasonal rules, channel markups, and rate adjustments that keep bookings profitable.

Use this demo to orient hosts before they adjust rates.

Recording Flow

  1. Open pricing or rate rules for a listing.
  2. Show base price, minimum stay, seasonal adjustments, and markups.
  3. Mention channel-specific markups through Channel Manager where relevant.
  4. End with the need to check synced channels after rate changes.

1-Minute Voiceover

“Pricing and Rate Rules help hosts control what guests see across channels. Start with a clean base price, then add rules for seasons, minimum stays, special dates, or channel-specific adjustments. If you use Channel Manager, remember that channel markups can affect the final price guests see on Airbnb, Booking.com, Expedia, Agoda, or other OTAs. After changing pricing, check the Calendar and connected channels so you know availability and rates are syncing the way you expect.”

Video coming soon.

Owner Portal

1 min

Invite owners, show property performance, share upcoming reservations, and route invoice approvals.

Position this for property managers who manage homes on behalf of owners.

Recording Flow

  1. Show managed property settings and owner assignment.
  2. Show owner portal overview and performance.
  3. Show reservations or guest activity owners can see.
  4. Show invoice or expense approval concept.

1-Minute Voiceover

“Owner Portal is for property managers who want transparent owner communication. Add owners to managed properties, set management fees, and invite owners into their portal. Owners can see how their property is performing, view upcoming reservations, understand guest activity, and review invoices or expenses that need approval. This reduces back-and-forth reporting and gives owners confidence that the property is being managed professionally.”

Video coming soon.

Customers and Reviews

1 min

Understand guest profiles, repeat customers, review follow-up, and reputation workflows.

Use this demo to explain why guest history and reviews matter after checkout.

Recording Flow

  1. Open Customers and show guest/customer records.
  2. Open Reviews and show the review workflow.
  3. Explain repeat guest context, issue history, and follow-up.
  4. Connect review requests back to Automated Messages.

1-Minute Voiceover

“Customers and Reviews help teams understand the relationship after a booking is created. Customer records give you context about repeat guests, past stays, communication history, and preferences. Reviews show what guests are saying after checkout and where the team may need to respond or improve property information. Review requests can also be supported through Automated Messages, so guests are prompted at the right time. Together, these modules help hosts improve guest experience and protect reputation.”

Video coming soon.

Settings and Integrations

1 min

Find workspace settings, connect channels, configure messaging tools, and manage account-level setup.

Make it obvious that Settings lives under the top-right profile menu.

Recording Flow

  1. Click the top-right profile menu and open Settings.
  2. Show General, company/workspace details, integrations, task reminders, and user/account areas.
  3. Open Integrations and scan channels such as WhatsApp, Messenger, Instagram, LINE, Gmail, Stripe, and pricing tools where available.
  4. End by reminding users to come here whenever they need account-level configuration.

1-Minute Voiceover

“Settings is where account and workspace configuration lives. Open it from the top-right profile menu. From here you can manage workspace details, integrations, users, task reminders, payments, messaging channels, and other account-level controls. Integrations are especially important during setup: connect the channels your business uses, such as messaging tools, Stripe, pricing tools, and supported OTA or channel connections. If something affects the whole workspace rather than one booking or one task, Settings is usually the place to look.”