Listings & Properties
How do I add a new listing?
Go to Properties → Listings and click + New Property. Choose Manual to create from scratch, or Import to pull in listings from Airbnb or Booking.com. → See: Adding a Listing Manually
What’s the difference between a standalone and multi-unit listing?
A standalone listing is a single bookable property — like a whole house or one apartment. A multi-unit listing is a property with multiple bookable rooms or units underneath it — like a guesthouse with five bedrooms or a small hotel with different room types. → See: Adding a Multi-Unit Listing Manually
I have a guesthouse with multiple rooms. Should I create separate listings for each room?
No — create one multi-unit listing and add each room as a unit underneath it. This keeps everything organized and is required if you plan to connect to Booking.com.
Can I import my listings from Airbnb?
Yes. Go to Properties → + New Property → Import, select Airbnb, and authorize the connection. You’ll be able to choose which listings to import. Your listing details, photos, and settings will transfer over. → See: How to Import Listings from an OTA
Can I import my listings from Booking.com?
Yes. The import flow works the same as Airbnb — go to Properties → + New Property → Import and select Booking.com.
How do I edit a listing after creating it?
Go to Properties → Listings, click on the listing you want to change, then click Edit. You can update the name, description, photos, amenities, house rules, and other details.
How do I delete a listing?
Open the listing and look for the delete option. If the listing has active bookings, you’ll need to cancel or complete those bookings before you can delete it.
How do I deactivate a listing without deleting it?
Open the listing and toggle the Active switch off. This hides the listing from booking channels without removing it from your account. You can reactivate it at any time.
How do I add or change photos on my listing?
Open the listing, go to the images section, and drag-and-drop new photos or click to browse. The first photo is your Primary image (the main thumbnail). You can remove or reorder photos as needed. Supported formats: JPEG, PNG, WebP. Max 10MB per image.
How do I set check-in and check-out times?
These can be set at the property level when creating or editing a listing. The default is check-in at 3:00 PM and check-out at 11:00 AM.
What amenities can I add to my listing?
SympleHost provides a categorized list of amenities (Wi-Fi, parking, pool, kitchen, air conditioning, etc.). Select the ones that apply when creating or editing a listing.
How do I add house rules to my listing?
When creating or editing a listing, scroll to the House Rules section. Toggle on/off standard rules (Smoking, Pets, Parties, Children), and add any custom rules in the Additional Rules text area.
Pricing
How do I set my nightly rate?
Go to Properties → [Your Listing] → Price Settings and set the Base Nightly Rate. This is the default rate used when no seasonal or custom pricing applies. → See: How to Set Up Your Pricing & Rate Rules
Can I set different prices for weekdays and weekends?
Yes. In your listing’s Price Settings, you can configure separate weekday and weekend rates.
How do I set seasonal pricing (e.g., higher rates in summer)?
Create a Rate Plan with specific date ranges. Go to your listing’s Price Settings, click + Add Rate Plan, name it (e.g. “Summer”), set the date range and price. The seasonal rate will override the base rate during those dates.
Can I charge extra for additional guests?
Yes. In your listing’s pricing settings, you can configure guest-count pricing — set a base price “up to X guests” and an extra charge per additional guest.
What happens if two rate plans overlap the same dates?
SympleHost prevents overlapping date ranges automatically. If you try to create a rate plan that conflicts with an existing one, you’ll see an error. Adjust the dates to avoid the overlap.
How do I set pricing for each room type in a multi-unit property?
Each unit or room type has its own pricing. Go to the unit’s Pricing tab (accessible from the Units list on your property page) and set the rate there.
Multi-Unit Properties
How do I add rooms or units to an existing multi-unit listing?
Go to Properties → [Your Listing] → Units tab and click + Add Unit. Fill in the unit name, number, capacity, bed configuration, and photos. → See: Adding a Multi-Unit Listing Manually
Can I set different prices for different room types?
Yes. Each unit has its own pricing. Go to the unit’s Pricing tab to set its individual rate.
Can I deactivate a single unit without deactivating the whole property?
Yes. On the Units tab, each unit has its own Active toggle. Switch it off to take that unit out of rotation.
How does Booking.com sync work with multi-unit listings?
SympleHost maps each unit to a Booking.com room type. Go to the property’s Channels tab to set up the mapping. Availability and rates sync in both directions.
My Booking.com sync failed. What should I check?
The most common cause is missing bed configuration on one or more units. Open each unit and make sure specific bed types are selected (e.g. “1 Queen bed”) — a generic bed count isn’t enough for Booking.com.