Product walkthroughs

Short, focused video tours of every section of SympleHost. Pick a topic, hit play, and follow along.

Sign Up and Set Up

5 min

Create your account, set up your workspace, and connect your payment gateway.

Use this walkthrough when you are setting up SympleHost for the first time. It shows the early setup flow, including account setup and payment gateway connection.

What You’ll Do

  1. Create your account.
  2. Add your company and workspace details.
  3. Open Settings from your profile menu.
  4. Connect your payment gateway.
  5. Confirm the setup is ready before moving into listings and daily operations.

Good To Know

Payment setup lives inside Settings. After this step, most hosts should import Airbnb first, then connect other OTAs through Channel Manager.

Get Oriented

1 min

Take a quick tour of the SympleHost workspace and learn where the main modules live.

Start here if you want to understand the shape of SympleHost before going deeper. This walkthrough shows the main dashboard, sidebar, and daily work areas.

What You’ll See

  1. The Overview dashboard and daily action cards.
  2. Where Calendar, Messages, Reservations, Operations, Listings, Direct, and Analytics live.
  3. How bookings, guest messages, tasks, and reports connect across the workspace.
  4. Where to go next after you understand the layout.

Good To Know

After you finish the first setup steps, use this walkthrough to understand where everything lives day to day.

Listings

1 min

Create and manage properties, sync rates and availability, and keep every channel up to date from one place.

Walk through how to add a listing, configure rates and rules, and connect Airbnb and Booking.com through Channex so inventory stays in sync.

Recording Flow

  1. Open Listings and show the property list.
  2. Open one listing and scan details, photos, policies, units, pricing, and channel status.
  3. Explain Airbnb import as the recommended route for most hosts.
  4. Mention Booking.com setup through Channel Manager and Channex where relevant.

1-Minute Voiceover

“Listings is where your properties live in SympleHost. Each listing holds the information guests and channels rely on: property details, units, photos, amenities, policies, pricing, availability, and channel connections. For most hosts, the easiest starting point is importing from Airbnb, then connecting other channels after the listing is inside SympleHost. If you want to start with Booking.com, use Channel Manager and connect through Channex. Once the listing is set up properly, the rest of the platform becomes much easier: calendar, reservations, guest messages, guide books, and reports all depend on clean listing data.”

Calendar

1 min 49 sec

Use the Calendar to see availability, bookings, blocked dates, and quick actions across your properties.

The Calendar gives you a clear day-by-day view of what is happening across your properties. Use it to check availability, review reservations, block dates, adjust pricing, and start a manual booking when needed.

What You Can Do

  1. View bookings and availability across connected channels.
  2. Filter the calendar by property or date range.
  3. Open booking details directly from the calendar.
  4. Block dates when a property is unavailable.
  5. Update prices for selected dates.
  6. Start a manual reservation from the calendar.

Good To Know

Drag-to-select for multiple calendar cells is being added to make bulk date updates faster. Until then, use the available date actions from the calendar view.

Reservations

1 min 54 sec

Review bookings, guest details, payment status, source, stay dates, and operational follow-up in one place.

Use this demo to explain when to use the Reservations module instead of the Calendar.

Recording Flow

  1. Open Reservations and show the bookings list.
  2. Filter or search for a guest.
  3. Open a reservation and show guest details, source, dates, payment state, and status.
  4. Explain why confirming bookings matters for downstream automation.

Steps Shown

Open Reservations, open a booking, create manual reservations when needed, and confirm paid bookings.

Messages

3 min 46 sec

Use the main Messages inbox to search, filter, assign, escalate, translate, and reply to guest conversations across connected channels.

See how Messages works as the main guest inbox: search and filter conversations, open a guest thread, switch channels for the same guest, use the drawer for bookings and quotations, translate replies, create tasks, and escalate or assign conversations to teammates.

Recording Flow

  1. Open Messages and show filters, status tabs, channel badges, and conversation count.
  2. Open one guest conversation and show guest/reservation context.
  3. Point to Autopilot, Concierge, Message Automation, and Scheduled Messages.
  4. Explain the difference between planned messages and AI answers.

Steps Shown

Open Messages, connect messaging channels, use planned automations for SOP messages, and use Concierge for live guest questions.

Guide Books

1 min

Build beautiful per-property digital guides for check-in instructions, house rules, and local recommendations — share with a link.

Learn how to compose a guide book, add sections and images, attach it to a listing, and send guests a shareable URL that updates whenever you edit.

Recording Flow

  1. Open Guide Books and show the list.
  2. Open a guide and scan check-in, house rules, Wi-Fi, local recommendations, and images.
  3. Show the share/link concept.
  4. Explain why guide books reduce repeated guest questions.

1-Minute Voiceover

“Guide Books let you create a digital guest guide for each property. Add check-in instructions, Wi-Fi, parking, house rules, appliance notes, local recommendations, and images, then share the guide with guests through a link. The advantage is that your team keeps one source of truth. If something changes, update the guide once and the shared version stays current. Guide Books also help Concierge answer better, because clear property knowledge reduces repeat questions and keeps guest communication consistent.”

Operations

2 min 46 sec

Coordinate cleaning, maintenance, checklists, expenses, owner approvals, and recurring operational work.

A walkthrough of team operations and owner visibility: creating tasks, assigning work, tracking progress, and connecting managed-property workflows back to the owner portal.

Recording Flow

  1. Open Operations and show active work.
  2. Create or open a task with checklist, assignee, due date, and attachments.
  3. Show team-management areas for assigning work and following progress.
  4. Show how managed-property work connects to owner visibility and approvals.

Steps Shown

Open Operations, manage team work, track task progress, and use owner-facing workflows where properties are managed for owners.

Quotes

1 min 28 sec

Create property or service quotes, review the price, send them to guests, and track their status.

See how to turn a guest enquiry into a clear, professional quote.

Recording Flow

  1. Open Quotes from the sidebar.
  2. Choose a property or service quote.
  3. Add the guest, dates, pricing, and relevant services.
  4. Review the quote before sending it and track its status afterwards.

Steps Shown

Create a property or service quote, review the details, send it to the guest, and follow its progress.

Websites

2 min

Create a direct booking website, choose what guests can book, customise its content, and publish it.

Show hosts how to use the Websites module when they want a direct booking presence outside OTAs.

Recording Flow

  1. Open Websites and review the website dashboard.
  2. Choose the listings and services guests can book.
  3. Customise the website content and branding.
  4. Preview the guest experience before publishing.

Steps Shown

Open Websites, configure the site, choose its offerings, preview the result, and publish when ready.

Services

31 sec

Create tours, transfers, add-ons, service schedules, provider availability, and booking options.

Use this demo for hosts who sell services alongside stays.

Recording Flow

  1. Open Services and show existing services.
  2. Open a service and show type, schedule, pricing, provider/team, and booking options.
  3. Mention tour types, multi-day services, calendar updates, and shift scheduling where relevant.
  4. Explain how services can support upsells and guest experience.

Steps Shown

Open Services, configure service details, add workforce coverage, and connect services to guest quotes.

Financial Report

1 min

See revenue, payouts, channel fees, and owner statements rolled up — month by month, property by property.

A walkthrough of the Financial Report: filtering by listing or period, reading the revenue breakdown by channel, and exporting owner statements ready to share.

Recording Flow

  1. Open Financial Reports.
  2. Filter by date range and property.
  3. Show revenue, fees, payouts, channel split, and owner statements.
  4. Explain when to use this for owner reporting and performance reviews.

1-Minute Voiceover

“Financial Reports help you understand performance across properties and channels. Filter by listing and date range to review revenue, payouts, fees, and booking source performance. For property managers, this is especially useful when preparing owner statements or explaining how a property performed over a month. The goal is to move reporting out of spreadsheets and into one place where reservations, channels, and financial summaries connect.”

Payments

2 min 44 sec

Connect a payment gateway, manage payment schedules and deposits, and track what guests have paid.

See how payments are configured and managed for direct bookings.

Recording Flow

  1. Open payment settings from the host account.
  2. Review the available payment gateway options.
  3. Show payment schedules, partial payments, and deposits.
  4. Review how payment status appears against a booking.

Steps Shown

Open payment settings, connect the appropriate gateway, configure how guests pay, and review payment status.

Prices and Rates

1 min 35 sec

Set base prices, create rate plans, apply seasonal adjustments, and control what guests pay.

See how to configure the prices and rate rules used for your listings.

Recording Flow

  1. Open pricing for a listing.
  2. Review the base price and rate plans.
  3. Add seasonal adjustments and stay rules where needed.
  4. Check the final rates before they are used across connected channels.

Steps Shown

Open listing pricing, set the base price, configure rate plans and adjustments, and review the resulting rates.

Owner Portal

2 min 46 sec

Invite owners, show property performance, share upcoming reservations, and route invoice approvals.

Use this walkthrough for property managers who manage homes on behalf of owners and need owners to see booking, performance, and approval information clearly.

Recording Flow

  1. Show managed property settings and owner assignment.
  2. Show owner portal overview and performance.
  3. Show reservations or guest activity owners can see.
  4. Show invoice or expense approval concept.

Steps Shown

Set managed property details, show owner performance, share booking visibility, and route approvals.

Video coming soon.

Customers and Reviews

1 min

Understand guest profiles, repeat customers, review follow-up, and reputation workflows.

Use this demo to explain why guest history and reviews matter after checkout.

Recording Flow

  1. Open Customers and show guest/customer records.
  2. Open Reviews and show the review workflow.
  3. Explain repeat guest context, issue history, and follow-up.
  4. Connect review requests back to Automated Messages.

1-Minute Voiceover

“Customers and Reviews help teams understand the relationship after a booking is created. Customer records give you context about repeat guests, past stays, communication history, and preferences. Reviews show what guests are saying after checkout and where the team may need to respond or improve property information. Review requests can also be supported through Automated Messages, so guests are prompted at the right time. Together, these modules help hosts improve guest experience and protect reputation.”

Video coming soon.

Settings and Integrations

1 min

Find workspace settings, connect channels, configure messaging tools, and manage account-level setup.

Make it obvious that Settings lives under the top-right profile menu.

Recording Flow

  1. Click the top-right profile menu and open Settings.
  2. Show General, company/workspace details, integrations, task reminders, and user/account areas.
  3. Open Integrations and scan channels such as WhatsApp, Messenger, Instagram, LINE, Gmail, Stripe, and pricing tools where available.
  4. End by reminding users to come here whenever they need account-level configuration.

1-Minute Voiceover

“Settings is where account and workspace configuration lives. Open it from the top-right profile menu. From here you can manage workspace details, integrations, users, task reminders, payments, messaging channels, and other account-level controls. Integrations are especially important during setup: connect the channels your business uses, such as messaging tools, Stripe, pricing tools, and supported OTA or channel connections. If something affects the whole workspace rather than one booking or one task, Settings is usually the place to look.”