Product walkthrough

Customers and Reviews

Understand guest profiles, repeat customers, review follow-up, and reputation workflows.

1 min

Video coming soon.

Use this demo to explain why guest history and reviews matter after checkout.

Recording Flow

  1. Open Customers and show guest/customer records.
  2. Open Reviews and show the review workflow.
  3. Explain repeat guest context, issue history, and follow-up.
  4. Connect review requests back to Automated Messages.

1-Minute Voiceover

“Customers and Reviews help teams understand the relationship after a booking is created. Customer records give you context about repeat guests, past stays, communication history, and preferences. Reviews show what guests are saying after checkout and where the team may need to respond or improve property information. Review requests can also be supported through Automated Messages, so guests are prompted at the right time. Together, these modules help hosts improve guest experience and protect reputation.”