Product walkthrough

Messages

Use the main Messages inbox to search, filter, assign, escalate, translate, and reply to guest conversations across connected channels.

3 min 46 sec

See how Messages works as the main guest inbox: search and filter conversations, open a guest thread, switch channels for the same guest, use the drawer for bookings and quotations, translate replies, create tasks, and escalate or assign conversations to teammates.

Recording Flow

  1. Open Messages and show filters, status tabs, channel badges, and conversation count.
  2. Open one guest conversation and show guest/reservation context.
  3. Point to Autopilot, Concierge, Message Automation, and Scheduled Messages.
  4. Explain the difference between planned messages and AI answers.

Steps Shown

Open Messages, connect messaging channels, use planned automations for SOP messages, and use Concierge for live guest questions.