Panduan Platform SympleHost
Panduan langkah demi langkah untuk menguasai setiap fitur di SympleHost.
Pesan & komunikasi tamu
7 guidesMenggunakan Messages: inbox tamu terpadu
Cari, filter, tugaskan, eskalasi, terjemahkan, dan balas percakapan tamu dari channel terhubung.
Get Started with Messages, AI, and Automation
Learn the first-time setup path for connected messaging channels, the unified inbox, Autopilot, Automated Messages, Scheduled Messages, and Concierge.
Menghubungkan WhatsApp, Instagram, dan Facebook Messenger
Langkah menghubungkan channel Meta ke SympleHost, termasuk autentikasi dan izin akses.
Menyiapkan Autopilot untuk Pesan Tamu
Atur mode Autopilot, jeda respons, dan aturan message automation untuk guest messaging.
Set Up Automated Messages
Create scheduled guest messages from your operating SOPs so confirmations, check-in instructions, checkout reminders, and review requests go out at the right time.
Set Up Concierge for Guest Questions
Teach Concierge your property knowledge, rules, brand voice, and escalation preferences so it can answer guest questions with the right context.
Mengapa Airbnb Menampilkan Nama Pemilik Listing pada Balasan dari SympleHost
Airbnb menampilkan pesan dari SympleHost atas nama akun pemilik listing, bukan co-host yang menulisnya. Pelajari alasannya dan cara menandatangani balasan.
Listing & harga
7 guidesMenyiapkan Harga dan Rate Rules
Atur harga malam, seasonal rate, dan biaya tambahan agar pricing tetap akurat.
Menyiapkan Guesthouse atau Hotel Butik dengan Beberapa Kamar
Buat satu properti mandiri (Standalone), atur Number of units, dan biarkan kalender SympleHost mengelola inventaris tersebut.
How to Set Markups for All OTAs
Set and update the percentage markup for each OTA a listing is mapped to, from the Listing mapping tab in Channel Manager, and check the price preview before you save.
Onboarding Properti Baru dalam Kurang dari Satu Jam
Checklist praktis untuk menambahkan villa, apartemen, atau guesthouse baru ke sistem.
How to Check a Listing's Settings for Each OTA
See a listing's booking window, sync switch, markup, and minimum and maximum nights for each OTA in Channel Manager, and open the per-OTA Settings panel to check price settings.
How to Manage Airbnb-Specific Discounts
Discounts and promotions you set inside Airbnb, such as the Top-rated guests discount, are not affected by SympleHost. Keep managing them in Airbnb and check the final guest price.
How to Set Up Fees and Taxes for Direct Bookings
Use the Fees & taxes library to start from your country's tax presets, manage fees and taxes, choose a tax treatment, and apply taxes to existing direct reservations.
Websites & direct booking
5 guidesCreate and Publish a Direct Booking Website
Build a branded website in SympleHost, choose the listings and services to show, select a subdomain, and publish when everything is ready.
Customize Website Branding and Content
Update your website business details, contact information, SEO, listings, services, template, colours, fonts, and domain settings.
Set Up Checkout Pages and Direct Booking Links
Use checkout pages to share direct booking links for properties and services, copy public links, and create short links for campaigns.
Embed Booking Widgets on Your Existing Website
Add SympleHost search or calendar widgets to an external website so guests can check availability and move into checkout.
Website Launch Checklist
Review the key settings before sending guests to your SympleHost website, checkout links, or embedded widgets.
Penawaran & pembayaran
2 guidesMembuat dan Mengelola Quotation
Buat penawaran profesional, kirim ke tamu, dan kelola status serta pembayaran di SympleHost.
Managing Partial Payments and Deposits
Set up deposit rules for direct bookings so guests can pay part now, pay the balance later, and keep payment status clear on each reservation.
Property management
1 guidesFAQs
6 guidesFAQ Pesan, Autopilot, dan Pengalaman Tamu
Pertanyaan tentang Messages, channel terhubung, terjemahan, assignment, escalation, dan Autopilot.
FAQ Akun dan Setup
Jawaban seputar pendaftaran, login, profil, perusahaan, dan keamanan akun.
FAQ Listing, Harga, dan Number of units
Panduan cepat untuk listing, pricing, dan cara mengatur Number of units untuk guesthouse atau hotel butik.
FAQ Booking dan Kalender
Pertanyaan umum tentang reservasi, pembatalan, status booking, dan kalender multi-properti.
FAQ Tim, Operasional, Pembayaran, dan Website
Jawaban tentang peran, tugas, automasi, Stripe, direct booking website, quotation, dan notifikasi.
FAQ Integrasi, Channel, Review, dan Troubleshooting
Masalah umum seputar Airbnb, Booking.com, review, sinkronisasi, dan tampilan data.
Booking & reservasi
6 guidesMengelola Booking dan Kalender
Lihat semua reservasi, buat booking manual, dan perbarui status check-in serta check-out.
How to Check Reservations in the Reservations Module
Use the Reservations module to search bookings, review guest details, check payment status, and open the full reservation timeline.
Membuat Reservasi Secara Manual
Buat reservasi manual, pahami statusnya, dan lihat bagaimana booking muncul di kalender.
Menambahkan Direct Booking
Catat booking dari website, tamu lama, atau referral di luar OTA.
How to Link Property Calendars
Link related SympleHost property calendars so bookings and blocked dates carry across the right listings without creating duplicate availability.
Cara Mendapatkan Link iCal Listing dan Menambahkannya ke Google Calendar
Buat dan salin link iCal export listing dari tab Calendar sync di SympleHost, lalu tambahkan ke Google Calendar untuk melihat tanggal yang diblokir.
Layanan
1 guidesIntegrations
5 guidesMenghubungkan PriceLabs ke SympleHost
Sinkronkan harga, ketersediaan, batasan, reservasi, blokir tanggal, dan revenue management.
Connect QID for Guest ID Verification
Connect QID with SympleHost so guests can complete web check-in and ID verification using the correct national and international guest templates.
Connect Xero for Accounting Sync
Connect Xero with SympleHost, map your accounting categories, and sync invoices, payments, expenses, deposits, and owner payouts into Xero.
Integrasi SympleHost + Beyond Pricing
Rencana integrasi revenue management Beyond Pricing dengan kalender, reservasi, dan operasional SympleHost.
Set Up Webhooks for Real-Time SympleHost Events
Create a secure webhook endpoint in SympleHost, choose reservation, message, availability, and pricing events, verify signed deliveries, and troubleshoot failures.
Tugas & operasional
7 guidesOperations Module Overview
Understand the Operations module: Tasks, Job Templates, Workforce, Automations, Reports, Expenses, and Providers.
Membuat dan Menugaskan Tugas ke Tim
Kelola tugas cleaning, maintenance, dan operasional dengan penanggung jawab serta tenggat waktu.
Create Task Templates and Operational Checklists
Create reusable job templates, copy a master checklist for each property, customize instructions, reorder sections, and carry the correct checklist into every task.
Menyiapkan Pengingat Tugas Berulang
Otomatiskan tugas seperti cleaning setelah check-out dan inspeksi bulanan.
Melacak Progress dan Penyelesaian Tugas
Pantau tugas selesai, terlambat, dan sedang berjalan berdasarkan penanggung jawab atau tanggal.
Manage Operations Expenses and Owner Approvals
Record operational expenses, attach receipts, track approval status, and request owner approval for managed-property costs.
Add Workforce Members and Share the Cleaner Portal
Add cleaners or operations staff, mark them as workforce, generate their staff portal link, and track assigned task progress from Operations.